Car Rental Agent
Chicago Van Rentals Chicago Van Rentals Stone Park, IL Stone Park, IL Full-time Full-time $19 - $21 an hour $19 - $21 an hour A car rental agent is responsible for managing the rental process for customers who are interested in renting a car.
Their job is to provide excellent customer service, process rental transactions, and ensure that customers have a safe and enjoyable rental experience.
Some of the typical duties of a car rental agent include:
Greeting customers and helping them with their rental needs, such as determining the type of car they need, the rental period, and the rental location.
Providing information on available car models, features, and pricing options, as well as any rental restrictions or requirements.
Processing rental transactions, including collecting payment and verifying customer identification.
Preparing and maintaining rental agreements, including rental terms and conditions, insurance coverage, and any additional fees.
Inspecting and preparing rental vehicles for customer use, including checking for damage and ensuring that the vehicles are clean and well-maintained.
Providing customers with information on local attractions and directions, as well as emergency contacts and roadside assistance.
Resolving any customer issues or complaints, and escalating any issues as necessary.
Maintaining accurate records of rental transactions, including rental agreements, payments, and customer information.
Collaborating with other team members to ensure a smooth rental process and excellent customer service.
The qualifications for a car rental agent typically include a high school diploma or equivalent, excellent customer service skills, strong communication skills, basic computer skills, and a valid driver's license.
Previous experience in customer service or sales is also preferred.
Skills and traits:
To be a successful car rental agent, you should have excellent customer service skills, the ability to communicate clearly and effectively, good organizational skills, and attention to detail.
You should also be able to work well in a fast-paced environment, handle multiple tasks simultaneously, and be comfortable with basic computer software and systems.
Sales skills:
Car rental agents are also expected to have some sales skills, as they will need to persuade customers to rent vehicles and to upgrade to different models, as well as to sell additional services and products, such as insurance coverage or GPS navigation systems.
Physical demands:
The job of a car rental agent may also require some physical demands, such as standing for long periods, bending and reaching to inspect vehicles, and carrying heavy luggage or equipment.
Agents may also be required to drive vehicles, which means that they must have a valid driver's license and a clean driving record.
Training and development:
Car rental agencies typically provide on-the-job training to new employees, which includes learning about the rental process, rental policies and procedures, and customer service skills.
There may also be opportunities for ongoing training and professional development, such as learning about new car models, sales techniques, and industry trends.
Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
Employee discount Flexible schedule Paid time off Referral program Compensation package:
Bonus opportunities Commission pay Signing bonus Tips Schedule:
8 hour shift Holidays Weekends as needed
Experience:
Car Rental:
1 year (Required) Rental car Agent:
1 year (Required) Security clearance:
Confidential (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Their job is to provide excellent customer service, process rental transactions, and ensure that customers have a safe and enjoyable rental experience.
Some of the typical duties of a car rental agent include:
Greeting customers and helping them with their rental needs, such as determining the type of car they need, the rental period, and the rental location.
Providing information on available car models, features, and pricing options, as well as any rental restrictions or requirements.
Processing rental transactions, including collecting payment and verifying customer identification.
Preparing and maintaining rental agreements, including rental terms and conditions, insurance coverage, and any additional fees.
Inspecting and preparing rental vehicles for customer use, including checking for damage and ensuring that the vehicles are clean and well-maintained.
Providing customers with information on local attractions and directions, as well as emergency contacts and roadside assistance.
Resolving any customer issues or complaints, and escalating any issues as necessary.
Maintaining accurate records of rental transactions, including rental agreements, payments, and customer information.
Collaborating with other team members to ensure a smooth rental process and excellent customer service.
The qualifications for a car rental agent typically include a high school diploma or equivalent, excellent customer service skills, strong communication skills, basic computer skills, and a valid driver's license.
Previous experience in customer service or sales is also preferred.
Skills and traits:
To be a successful car rental agent, you should have excellent customer service skills, the ability to communicate clearly and effectively, good organizational skills, and attention to detail.
You should also be able to work well in a fast-paced environment, handle multiple tasks simultaneously, and be comfortable with basic computer software and systems.
Sales skills:
Car rental agents are also expected to have some sales skills, as they will need to persuade customers to rent vehicles and to upgrade to different models, as well as to sell additional services and products, such as insurance coverage or GPS navigation systems.
Physical demands:
The job of a car rental agent may also require some physical demands, such as standing for long periods, bending and reaching to inspect vehicles, and carrying heavy luggage or equipment.
Agents may also be required to drive vehicles, which means that they must have a valid driver's license and a clean driving record.
Training and development:
Car rental agencies typically provide on-the-job training to new employees, which includes learning about the rental process, rental policies and procedures, and customer service skills.
There may also be opportunities for ongoing training and professional development, such as learning about new car models, sales techniques, and industry trends.
Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
Employee discount Flexible schedule Paid time off Referral program Compensation package:
Bonus opportunities Commission pay Signing bonus Tips Schedule:
8 hour shift Holidays Weekends as needed
Experience:
Car Rental:
1 year (Required) Rental car Agent:
1 year (Required) Security clearance:
Confidential (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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